RevenueWire provides free tools to reduce the time and resources you have to spend in providing quality support for your customers.
One flagship SafeCart™ feature is the self-serve lookup tool, designed to help customers quickly lookup their purchase receipts. www.Safe-Cart.com, the URL prominently displayed on the customer's credit card statement, provides a self-serve order lookup tool as well as merchant technical support contacts for their purchase. This helps your customers understand the role that SafeCart™ plays in your product's distribution.
The more readily customers can identify and access their purchase details, the more likely they are to be happy with their purchase in the long-term. SafeCart™ puts this capability in the customer's hands.
In the unlikely event that you do have to provide your customers with a refund, RevenueWire's One-Click Refund tool makes this step easy and efficient. One-Click Refund even works for refunding a single item on a multi-item order, saving revenue and commissions on the rest of the transaction.
Want your customer support staff to have access only to the information they need, not your sales stats and financials? RevenueWire's merchant interface allows you to customize access privileges for individual accounts, dictating what can or cannot be viewed by individual staff members. Additionally, there's no limit on the number of profiles and accounts you can create.
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